Reverse Logistics

Features

While logistics encompasses everything involved in moving a product from the supplier’s warehouse to the customer’s location, Reverse Logistics refers to an efficient process of moving a product or package back from the customer to the supplier, in the event of a return or exchange.

Our Reverse Logistics process covers everything from the initiation of a return order from the supplier’s warehouse, customer support, collection, inspection, and restocking or disposing of the product through recycling, repurposing, or other means.

Once the return order is triggered, we will generate a return reference and transportation service will be activated when a return request is initiated. Once the product is returned to the warehouse, we will verify the condition of the product and the return quantity. Depending on the customer’s policy and requirements, items are either restocked as available inventory for resale, returned back to supplier or disposed.

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Explore Other Logistics Services

E-Commerce Fulfilment & Last Mile

Last-mile delivery solutions integrated with dispatch forecast, optimum route planning and tracking of fleet location with real-time traffic monitoring through our Transport Management System (TMS)

E-Commerce Fulfilment & Last Mile

Warehousing

Network of warehouses totaling more than 1.2 million sq ft and 200,000 pallets with various fit-for-purpose automated solutions such as ASRS caddy pick system for quick retrieval and storage

Warehousing

Cold Chain

Automated and efficient cold chain facilities equipped with temperature control- cold and frozen storage facilities to safeguard the inventory freshness

Cold Chain

Transportation & Distribution Services

Vehicle fleet consisting of 10,14, 24, and 40 ft container trucks that could accommodate to serve the high scale containers arrival from Ports and the daily trips out from the warehouses to serve the business-to-business (B2B) and business-to-consumer (B2C) segment.

Transportation & Distribution Services

Customs Clearance

An in-house team processing the customs / port clearance from PSA with a strong fleet of trucking capabilities, handling more than 3000 containers in a month. Equipped with a real time shipment tracking competencies via our supply chain operations centre (SCope) to monitor port & shipment situations

Customs Clearance